Air Play Marketing

Air Play Marketing

refund and cancellation policy

Refund and Cancellation Policy – Air Play

Air Play provides digital and service-based solutions that depend on the client’s information, requirements, and compliance with external platform policies. Therefore, the refund and cancellation policy differs from product-based stores. The following policy explains how refunds and cancellations are handled for all Air Play services.


1. Non-Refundable Services

  1. All digital services provided by Air Play are non-refundable once the service has started, including any technical, preparatory, or operational tasks initiated by our team.
  2. Services linked to external platforms with their own policies (such as Tabby, Tamara, Google Merchant Center, Google Ads, payment gateways, and social media platforms)
  3. are not guaranteed for approval, and Air Play is not responsible for any rejection from these platforms.
  4. If the client submits a request that violates the policies of the external platform (such as prohibited products, restricted content, or incomplete information), then the rejection is the client’s responsibility, and no refund will be issued.
  5. Air Play’s responsibility is limited to submitting the service request only, and we do not guarantee the outcome or approval from third-party platforms.

2. Cases Eligible for Refund

A refund may be issued only in the following cases:

  1. If the service has not started at all.
  2. If payment was made by mistake and no service was initiated.

3. Refund Fees

If a refund request is approved, the following fees will be deducted from the total amount:

  • 6.99% of the order value
  • A fixed fee of 1.5
  • An additional 15% VAT applied to the refund fees

Only the remaining amount after fees will be refunded.


4. Services That Cannot Be Canceled After Starting

Once the service has begun, the order is considered delivered and cannot be canceled or refunded. This includes but is not limited to:

  • Submitting requests to external platforms
  • Uploading products or data
  • Setting up ad campaigns
  • Preparing required files, designs, or documents
  • Any technical or operational step initiated by the team

5. Client Responsibilities

  1. The client is responsible for providing accurate and complete information. Any rejection due to incorrect or missing information is solely the client’s responsibility.
  2. Services that require specific conditions or compliance with platform rules will not be processed if the client fails to meet those requirements.
  3. Air Play does not provide guaranteed approval services. Approval decisions depend entirely on external platforms.

6. Rejections from External Platforms

If a request is rejected by an external platform such as:

  • Google Merchant Center
  • Google Ads
  • Meta Platforms
  • Snapchat Ads
  • Tabby
  • Tamara
  • Payment Gateways

The rejection is not the responsibility of Air Play, and no refund will be issued, since Air Play only submits the service request and does not control platform approval decisions.


7. User Agreement

By placing an order with Air Play, the client agrees that:

  • They have read and accepted this refund and cancellation policy.
  • They understand that digital services cannot be refunded after the service begins.
  • They are responsible for the accuracy of all information provided.
  • They accept any rejection that occurs due to external platform policies.